Redefining Customer Experience through Digital Customer Engagement and Self-Service Capabilities

To deliver a digital customer experience, utilities must offer customer centric services. With the digitalization in utilities and changing customer behaviour, digital solutions will drive true customer engagement and addresses wide range of customer service challenges.

In this whitepaper, SEW will illustrate how digital platforms enable self- service capabilities and empower customers to access information at any time and from anywhere. The whitepaper aims to highlight various customer journeys from billing to payments, service requests, personalized communication and customer preferences that delivers 360-degree digital customer engagement and improves customer service operations.

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