It’s a pleasant Sunday afternoon and you are enjoying the day in the company of your family when unexpectedly you experience an outage.

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The age of renaissance is in offing with the advent of AI & ML in the customer experience realm.

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A recent study by Forrester states that interacting with a live agent can cost $6 - $12 per interaction, while an automated interaction on the IVR can cost as little as 25 cents.

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It has been predicted that by 2020 the way people interact with brands will become a key differentiator for companies to establish a clear competitive advantage.

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The modern customer wants freedom to make payments as per a channel of their choice. In today’s digital world, offering digital native with multiple payment options sits at the center of delivering an omnichannel experience.

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