Digital Customer Engagement for Utilities

#1 Digital Customer Engagement Platform

SCM® provides customers with self-service capabilities which simplifies utility-customer interactions for a better customer experience.

Account Management

A user-friendly interface that allows customers to conveniently manage their account and perform day-to-day functions.

Track Energy and Water Consumption

Simple and intuitive ways to track electric, water and gas usage allowing both customers and utilities to make informed decisions.

Digital Customer Engagement for Utilities

Two-Way Communication

This real-time communication option provides a convenient way to alert customers during outages or to answer simple customer service inquiries.

Keep Customers Informed

Deliver personalized two-way multi-channel notifications to your customers via Email, SMS, IVR, or Push.

Digital Customer Engagement for Utilities

BENEFITS

Digital Customer Engagement for Utilities

Enhance Utility-Customer Communication

Digital Customer Engagement for Utilities

Reduce Call Volume

Digital Customer Engagement for Utilities

Reduce Customer Care Expense

Digital Customer Engagement for Utilities

Increase Customer Adoption

Digital Customer Engagement for Utilities

Improve Customer Experience

Digital Customer Engagement for Utilities

Increase Customer Satisfaction

Digital Customer Engagement for Utilities

Reduce Energy and Water Usage

Digital Customer Engagement for Utilities

Achieve Sustainability Goals