Smart Energy Water (SEW) is the leading Global Energy and Water Cloud platform that helps energy and utility industry deal with disruptive challenges and transform their utility operations.

SEW is THE SAP SOLEX partner for customer self-service solutions in the utility industry. Working together, SAP and SEW have leveraged their combined solutions to help utilities engage customers in the industry’s digital transformation. Over the last 20 months, SEW has become one of the most successful and fastest-growing SOLEX solutions in the SAP portfolio. The product is known as the C4/Hana Self Service Accelerator for Utilities.

No proposal for SAP digital transformation is complete without the Self-Service Accelerator (SSA). SSA seamlessly integrates on top of ISU and is an integral connection to the expanding use of the C4 suite of products by utilities.


SEW is SAP’s solution extension partner for digital customer engagement and self-service platform. Together SEW and SAP partner with global energy and water utilities in their digital transformation journey to provide an exceptional customer experience using a multichannel channel customer-centric approach.

SAP Self-Service Accelerator for Utilities by SEW (SSA), the award-winning self-service platform for utility customer engagement, provides a single seamless mobile and web interface for all customer interactions with the utility. It is a critical component of the SAP CX suite and empowers customers to manage their accounts, pay bills, raise service requests, chose preferred methods of communication, enroll in savings programs and take necessary action to reduce energy and water usage using cloud and mobile technologies.

SSA has proven to be a huge differentiator for SAP’s competitive positioning, with its implementation being carried out across all geographies globally.


Our established global team comprising of technical and functional experts

  • A proven client service model
  • A considerable range of combined technical knowledge and experience
  • Timely response to any issues
  • Cost-efficient products and services

SEW at European Utility Week, 2019

Join us at European Utility Week, 2019 where we join hands with SAP to meet and share our experience of revolutionizing utility customer journey through digital self-service platforms and cloud technologies.

To find out more, please:

Visit us at booth J110

Or contact us at:

Artemy Voroshilov (Artemy.Voroshilov@smartenergywater.com)

Jess Thompson-Hughes (Jess.Thompson-Hughes@smartenergywater.com)