Building Superior Value for Telecom
through Connected Digital Platforms
AI-Powered Intelligent Digital Experience Platforms for Communication Service Providers
Time for Intelligent and Personalized CX
Deepening Customer Relationships
In the competitive telecom market, securing long-term success hinges on attracting and retaining customers. SEW digital platforms address customer needs, fostering
stronger relationships, and significantly reducing customer churn. Our platform drives self service and enables the implementation of effective predictive customer engagement strategies, ensuring unparalleled customer satisfaction.
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AI and Automation Advancements
The telecom industry is data-intensive, and managing this vast amount of data effectively is essential for making informed
decisions. We empower the service providers to automate tasks, streamline data flow, and enable data-driven decisions with AI, NLP, and RPA to enhance operational efficiency and reduce costs.
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5G Expansion and Adoption
The global shift to 5G is transformative, presenting challenges and opportunities for telecom providers. Our platform
facilitates the delivery of innovative services, extends reach, and ensures a competitive edge by harnessing the transformative capabilities of advanced technologies.
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Personalized Customer Experiences:
In the digital age, customers expect personalized experiences, bundled offerings, tailored to their individual needs and preferences.
Our platform is designed to foster customer loyalty and satisfaction by tailoring interactions and offerings, offering value added services, discounts and much more . By understanding and responding to individual customer needs, we facilitate a seamless and personalized customer experience that goes beyond expectations.
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Omnichannel Customer Engagement:
Today's customers are omnichannel, interacting with businesses across various channels. We enhance customer
satisfaction and convenience by synchronizing communication channels- be it web, app, chatbots, emails, etc., creating a unified customer experience.
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Powered by AI/ML
Transforming Communication
through Digital Innovation
In today's competitive landscape, Telecom Service Providers must embrace platform thinking and embrace digital technologies to revolutionize customer experience and workforce management. SEW's advanced platforms, enriched with AI/ML capabilities, leverage the potential of digital cloud and mobile technologies to construct a seamless fusion of customer experience (CX) and workforce experience (WX), preparing businesses for the future. Collaborating with SEW with its cloud-based, vertically-integrated digital platforms offer telecom providers and their stakeholders an expedited route to achieving success.
Powered by #1 SmartCX Platform
Transforming Telecom and Enhancing User Experiences
Maximize the potential of the telecommunications sector with our cutting-edge SmartCX platform, reshaping customer experiences through intelligent solutions. Our unwavering commitment to innovation is evident in personalized user interactions, cutting-edge self-service and communication solutions, and a dedication to elevating the overall communication experience.
Digital Marketplace 
Multichannel Communication 
Billing and Payment 
Advanced E-Mobility 
Energy Efficiency 
Rebate and Program Management 
Smart Home Management 
Demand Response 90%
Surge in Communication Advancements
90%
Boost in Customer Engagement
42%
Reduction in Operational Costs
In the Spotlight
In the utility industry, Mixed Reality (MR) technology is revolutionizing field service operations, offering benefits such as reduced travel time and cost, improved efficiency, enhanced safety, remote collaboration, and better customer satisfaction. MR is not just a concept; it has practical applications in asset maintenance, vegetation inspection, and GIS integration, providing utility workers with hands-free access to critical information and tools.
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Tech-En-Route 
Schedule & Dispatch 
Smart Meter Management 
Smart Meter Management 
Smart Damage Assessment 
Enterprise Asset Management 
Smart Vegetation Management 
Location Intelligence Powered by #1 SmartWX Platform
Revolutionizing Telecom Field Service with AI Advancements
Welcome to the forefront of digital innovation in the telecom industry. We harness the power of the #1 Digital WX Platform to transform how telecom services are delivered. Our commitment lies in mobilizing telecom services, automating essential processes, and fostering excellence in field service management. Through our interconnected platforms, we drive operational efficiency, setting new standards for service delivery and achieving exceptional performance.
100%
Automated Service Workflows and Scheduling
60%
Increase in On-Time Service Arrivals
42%
Reduction in Incidents for Safer Telecom Operations
Powered by SmartIX
The Intelligent Path to Telecom Optimization
We are building a world of telecom innovation, driven by AI/ML analytics. We empower telecom providers to extract valuable insights from diverse data sources, automating mission-critical business processes. Harness the potential of robust AI/ML/IoT analytics to optimize your telecom services, uncovering efficiencies and paving the way for sustainable and intelligent telecommunications.
Customer Behavioral Analytics 
Complaints & Violations 
Smart Rebate & Program Management 
Smart Energy Disaggregation 
Energy Efficiency Be in the Know
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